FAQ

HOW DO I PLACE AN ORDER?

When viewing an item, simply select your size, color and quantity needed and then click ‘Add to Cart’. You can continue shopping or continue to checkout and place your order. If you have a discount code or a gift card don´t forget to put it in the box “Enter a promo code”.  Click the "Checkout" button and enter your contact and payment details. Finally, review and place the order. A confirmation email will be sent to you.

 

I HAVE PLACED AN ORDER. WHERE IS MY CONFIRMATION EMAIL?

Please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Spam mail folder as well.

If you do not receive a confirmation email within this time frame, simply contact us: info@kinbeachwear.com.

 

I´M UNABLE TO PLACE MY ORDER. WHAT DO I DO?

If an error message keeps occurring in your checkout process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. You can also try shopping from a new browser or using a different payment method such as PayPal. If the error message keeps re-occurring, please contact us: info@kinbeachwear.com.

 

IS IT POSSIBLE TO MAKE MY ORDER THROUGH WHATSAPP?

Yes you can. Contact us: +351 912 274 406.

 

DO YOU HAVE A SIZE GUIDE?

You can find our Size Guide HERE.

 

CAN I EXCHANGE OR RETURN AN ITEM?

Yes, we accept exchanges and returns. Please check our page SHIPPING AND RETURNS for full information.

 

WHAT IF THE ITEM I AM INTERESTED IN IS SOLD OUT?

You can register for email notifications of a restock of the item you are interested in HERE

If the product you are looking for is not listed in this window, it´s because the product will not be back in stock.

 

WHERE ARE YOUR ITEMS DESIGNED AND MANUFACTURED?

Kin Beachwear is designed and manufactured in Portugal.

If you have any questions please contact us by email to: info@kinbeachwear.com.

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